Remote Customer Support Specialist

Jelena Bogdane,
Customer Support Advisor and Translator with 16+ years of experience
Languages: English, Italian, Russian, Latvian

Multilingual Remote Customer Support Specialist/ Virtual Assistant

I would be happy to provide multilingual phone, Email and chat customer support (incl. part-time support)+ inbox monitoring almost 24/7, as well as Virtual Assistance support to your activities with quick response and turnaround time guaranteed.

I have experience as an inbound Customer Support Advisor and Front Desk Customer Support Specialist, providing information about the company's products/ services, and - mostly - solving customers' problems and issues, as well as logging the customers' cases.

More details:

1) I'm almost always online (with good Internet connection: 40-75 Mbps), and am experienced in similar online collaboration. I can handle several Customer support activities (E-mail, phone, chat, tickets) simultaneously, if needed - in 3 languages (ENG, ITA, RUS), combining them with updating your website content in real time, and dealing with content transcreation/ translation/ localization/ copywriting, incl. directly in .htm/ .html or .php format.

2) In a nutshell about what I'm experienced in: